Terms and Conditions for Carpet Cleaners St John's Wood

These Terms and Conditions govern the provision of carpet, upholstery, rug and related cleaning services by Carpet Cleaners St John's Wood to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company" refers to Carpet Cleaners St John's Wood, the cleaning service provider.

1.2 "Customer" refers to any individual, business or organisation that books or uses the services of the Company.

1.3 "Services" refers to carpet, rug, upholstery and related cleaning services, as well as any additional services agreed between the Customer and the Company.

1.4 "Premises" refers to the property or location where the Services are to be carried out.

1.5 "Booking" refers to a confirmed appointment for the Services made by the Customer and accepted by the Company.

2. Scope of Services

2.1 The Company provides professional carpet and related cleaning services within its designated service area, including but not limited to St John's Wood and nearby locations.

2.2 The exact scope of work, including the areas to be cleaned, type of items to be cleaned, and any additional tasks, will be agreed with the Customer at the time of booking.

2.3 The Company reserves the right to refuse any job that it considers to be unsafe, unreasonable, outside its expertise, or where proper access cannot be provided.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company's accepted booking channels. A Booking is considered confirmed only when the Company has accepted it and communicated confirmation to the Customer.

3.2 The Customer must provide accurate and complete information at the time of booking, including the address of the Premises, description of the areas and items to be cleaned, parking information, and any relevant access instructions.

3.3 The Company may request photographs or additional details of the areas or items to be cleaned in order to provide an accurate quotation and determine the appropriate equipment and products required.

3.4 Any quotation provided prior to inspection of the Premises is an estimate based on the information supplied by the Customer. The Company reserves the right to amend the quotation on arrival if the information provided was incomplete or inaccurate, or if the actual condition or size of the areas or items differs from that described.

3.5 By confirming a Booking, the Customer warrants that they have the authority to allow the Company access to the Premises and to authorise the Services to be carried out.

4. Access to the Premises

4.1 The Customer is responsible for providing safe and reasonable access to the Premises at the agreed time of the Booking, including any keys, access codes, or entry permissions required.

4.2 The Customer must ensure that there is sufficient parking or legal stopping space available for the Company's vehicle near the Premises. Any parking charges or penalties incurred as a result of insufficient or incorrect parking information provided by the Customer may be added to the Customer's invoice.

4.3 If the Company is unable to gain access to the Premises at the agreed time due to circumstances within the Customer's control, this may be treated as a late cancellation by the Customer and charges may apply in accordance with the cancellation policy set out below.

5. Customer Obligations

5.1 The Customer must ensure that the Premises are reasonably clear and accessible for the Services to be carried out. This includes moving small and breakable items, and where possible, moving furniture that is not agreed to be moved by the Company.

5.2 The Customer must inform the Company of any known hazards, risks, delicate materials, existing damage, or particular concerns relating to carpets, rugs, upholstery, flooring or furniture before the Services begin.

5.3 The Customer is responsible for ensuring that electricity and water are available at the Premises for the duration of the Services unless otherwise agreed.

6. Payments and Charges

6.1 The prices for the Services will be communicated to the Customer at the time of booking or in a written quotation. All prices are stated in pounds sterling and are subject to any applicable taxes.

6.2 The Company reserves the right to require a deposit to secure a Booking. Any such deposit and its amount will be communicated to the Customer at the time of booking.

6.3 The balance of payment is due upon completion of the Services unless otherwise agreed in writing between the Company and the Customer.

6.4 The Company accepts payment by the methods it notifies to the Customer from time to time, which may include cash, bank transfer, and card payment methods, subject to availability and any transaction fees applied by payment processors.

6.5 Where the Customer is a business and credit terms have been agreed in writing, payment must be made within the agreed period from the date of the invoice. If no such period is specified, payment must be made within 14 days of the invoice date.

6.6 The Company reserves the right to charge interest on late payments at the statutory rate applicable under UK law, as well as any reasonable costs incurred in recovering overdue amounts.

7. Cancellations and Rescheduling

7.1 The Customer may cancel or request to reschedule a Booking by giving notice to the Company.

7.2 If the Customer cancels or reschedules a Booking with more than 48 hours' notice before the scheduled start time, any deposit paid may be refunded or transferred to a new Booking, at the Company's discretion.

7.3 If the Customer cancels or reschedules a Booking with less than 48 hours' notice, the Company reserves the right to retain any deposit paid and may charge a cancellation fee, which may be up to a reasonable proportion of the quoted price to reflect the loss of the booking slot and associated costs.

7.4 Where the Company arrives at the Premises and is unable to gain access, or the Customer fails to attend where their presence is required for entry, this may be treated as a same-day cancellation and may incur the full quoted charge.

7.5 The Company will use reasonable endeavours to attend the Premises on the agreed date and time. However, the Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including but not limited to adverse weather, traffic delays, staff illness or equipment failure. In such cases, the Company will offer the Customer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellation or rescheduling.

8. Service Standards and Limitations

8.1 The Company will perform the Services with reasonable care and skill and in accordance with industry standards for carpet and upholstery cleaning.

8.2 While the Company will use appropriate methods and products to treat stains and soiling, it cannot guarantee the removal of all stains, particularly those that are permanent, old, or have been treated incorrectly with other products prior to the Company's attendance.

8.3 Some materials and dyes may react unpredictably to cleaning processes. The Customer must inform the Company of any known issues or manufacturer instructions. The Company will not be liable for colour loss or damage where the materials are inherently unstable or where manufacturer guidance restricts cleaning methods.

8.4 The Company cannot be held responsible for pre-existing damage, wear, fading, loose seams, or defects in carpets, rugs, upholstery or flooring that become more apparent following cleaning.

8.5 Drying times for carpets and upholstery will vary depending on material, soiling level, ventilation and ambient conditions. Any drying times given are estimates only and are not guaranteed.

9. Damage, Liability and Insurance

9.1 The Company will maintain appropriate liability insurance within the United Kingdom for the services it provides.

9.2 The Customer must notify the Company of any alleged damage or issue caused by the Services as soon as reasonably practicable, and in any event within 48 hours of completion of the work. The Customer must give the Company a reasonable opportunity to inspect and, where appropriate, rectify the issue.

9.3 The Company's total liability for any loss or damage arising out of or in connection with the provision of the Services, whether in contract, tort, negligence or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Booking giving rise to the claim, except where liability cannot legally be limited.

9.4 The Company will not be liable for:

(a) any indirect, special or consequential loss or damage, including loss of profit, loss of business, or loss of opportunity;

(b) any loss or damage caused by inaccurate information provided by the Customer;

(c) any failure or delay in performing the Services due to circumstances beyond the Company's reasonable control.

9.5 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be limited or excluded under UK law.

10. Waste Handling and Environmental Regulations

10.1 In the course of providing the Services, the Company may generate waste water, used cleaning solutions and solid waste such as extracted dirt and residues.

10.2 The Company will handle, store and dispose of such waste in accordance with applicable UK environmental and waste regulations, including any relevant local authority requirements.

10.3 Waste water and cleaning residues will normally be disposed of via appropriate drainage at the Premises, provided such drainage is lawful and suitable. The Customer agrees to permit reasonable use of drains for this purpose, unless this would breach local or property-specific rules.

10.4 Where special or hazardous waste is present at the Premises, the Customer must inform the Company in advance. The Company reserves the right to refuse to handle hazardous waste or to impose additional charges where specialist disposal is required.

10.5 The Customer is responsible for complying with any building or tenancy rules that apply to waste and drainage at the Premises. The Company will not be liable for any enforcement action arising from undisclosed restrictions or Customer instructions that conflict with legal requirements.

11. Customer Property and Security

11.1 The Customer must ensure that valuable, fragile or irreplaceable items are safely stored away before the Services begin. The Company will not be liable for loss of or damage to such items that were not reasonably visible or disclosed.

11.2 While the Services are being carried out, the Customer remains responsible for the security of the Premises. Where keys or access codes are provided to the Company, they will be used solely for the purpose of providing the Services and will be handled with reasonable care.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, they should inform the Company as soon as possible so that the matter can be investigated and, where appropriate, rectified.

12.2 The Company may, at its discretion, offer to re-clean an area or item if it is reasonably established that the original cleaning did not meet the agreed standard.

12.3 Any complaints should be raised within a reasonable time and supported with details and, where possible, photographic evidence.

13. Personal Data and Privacy

13.1 The Company will collect and use personal information provided by the Customer, such as contact and address details, for the purpose of managing Bookings, delivering the Services, processing payments and handling enquiries.

13.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary to deliver the Services, process payments, comply with legal obligations, or with the Customer's consent.

14. Amendments to These Terms

14.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new Bookings made after the date of publication of the revised terms.

14.2 For ongoing or future Bookings already agreed, the version of the Terms and Conditions in force at the time of the Booking will apply, unless a different arrangement is agreed in writing with the Customer.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements, whether written or oral.

16.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

16.5 A person who is not a party to the agreement between the Company and the Customer shall not have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of these Terms and Conditions.